Return Policy

WE HOPE THAT YOU WOULD BE SATISFIED WITH THE PURCHASE. IN CASE YOU ARE NOT SATISFIED WITH THE PURCHASE,

PLEASE INTIMATE US ON THE REASON FOR YOUR DISSATISFACTION AND WE WOULD TRY OUR LEVEL BEST TO RESOLVE THE ISSUE. IF THE ISSUE CANNOT BE RESOLVED, PLEASE SHIP IT BACK TO US.

REFUND WILL BE PROCESSED WITHIN 5-7 DAYS BACK TO YOUR CARD/WALLET AFTER THE RECEPTION OF RETURN PACKAGE BY US.

AS WE EXPECT THAT RETURNS SHALL BE ALMOST ZERO, WE DECIDED TO GIVE THE BEST PRICE ON THE SHIPPING CHARGES TO HELP OUR CUSTOMERS TO GET OUR ITEMS SAFE AND FAST AT POSSIBLE LOWEST PRICE.

CANCELLATION BY SITE / CUSTOMER

A CUSTOMER CAN CANCEL THE ORDER ANY TIME BEFORE THE DISPATCH BY CALLING OUR CUSTOMER SERVICE. IN SUCH CASE WE WILL REFUND ANY PAYMENTS ALREADY MADE BY YOU FOR THE ORDER. IF WE SUSPECT ANY FRAUDULENT TRANSACTION BY ANY CUSTOMER OR ANY TRANSACTION WHICH DEFIES THE TERMS & CONDITIONS OF USING THE WEBSITE, WE WOULD CANCEL SUCH ORDERS. WE SHALL MAINTAIN LIST OF ALL FRAUDULENT TRANSACTIONS AND CUSTOMERS AND WOULD DENY ACCESS TO THEM OR CANCEL ANY ORDERS PLACED BY THEM.

RETURN & REFUNDS

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. UNFORTUNATELY, SALE ITEMS CANNOT BE REFUNDED. PLEASE NOTE THAT THE FOOD PRODUCTS WHICH ARE ORDERED IS OF TOP QUALITY AND IT DOES NOT CONTAIN ANY PRESERVATIVES, AS A RESULT THE SHELF LIFE OF THE PRODUCTS WILL BE BELOW THE NORMALLY USED PACKAGED PRODUCTS. THIS MAKES IT DIFFICULT FOR US TO PROVIDE THE RETURN FACILITY FOR FOOD PRODUCTS, HENCE THIS FACILITY WILL NOT BE AVAILABLE FOR FOOD PRODUCTS EXCLUDING SPICES.

WE HAVE A “NO QUESTIONS ASKED RETURN AND REFUND POLICY” WHICH ENTITLES ALL OUR MEMBERS TO RETURN THE PRODUCT WITHIN 7 DAYS IF DUE TO SOME REASON THEY ARE NOT SATISFIED WITH THE QUALITY OR FRESHNESS OF THE PRODUCT. WE WILL TAKE THE RETURNED PRODUCT BACK AND RETURN THE MONEY OR ISSUE A CREDIT NOTE FOR THE VALUE OF THE RETURN PRODUCTS WHICH WILL BE CREDITED TO YOUR ACCOUNT ON THE SITE. THIS CAN BE USED TO PAY YOUR SUBSEQUENT SHOPPING BILLS.

ALL PAYMENTS FOR REFUND OF THE TRANSACTION PRICE SHALL BE DONE WITHIN 7 DAYS AS FOLLOWS AND IN ACCORDANCE WITH THE PROVISIONS CONTAINED HEREIN AND APPLICABLE LAWS IN INDIA, PARTICULARLY THE DIRECTIONS ISSUED BY THE RESERVE BANK OF INDIA FROM TIME TO TIME FOR OPENING AND OPERATION OF ACCOUNTS AND SETTLEMENT OF PAYMENTS FOR ELECTRONIC PAYMENT TRANSACTIONS INVOLVING INTERMEDIARIES DATED 24 NOVEMBER 2009.

• EXCEPT FOR PAYMENT ON DELIVERY TRANSACTION, REFUND, IF ANY, SHALL BE MADE AT THE SAME ISSUING BANK FROM WHERE TRANSACTION PRICE WAS RECEIVED.

• REFUNDS SHALL ONLY BE MADE IN INDIAN RUPEES AND SHALL BE EQUIVALENT TO THE TRANSACTION PRICE RECEIVED. BUYER SHALL BEAR ANY FOREIGN EXCHANGE CONVERSION RISK, LOSS, CHARGES OR FEES, IF ANY.

• FOR ELECTRONICS PAYMENTS, REFUND SHALL BE MADE THROUGH THE GEMMA NATURALS FACILITY USING NEFT / RTGS OR ANY OTHER ONLINE BANKING / ELECTRONIC FUNDS TRANSFER SYSTEM APPROVED BY RESERVE BANK INDIA.

• REFUND SHALL BE SUBJECT TO THE BUYER COMPLYING WITH THE PROVISIONS OF THE USER AGREEMENT AND THE RULES AND POLICES MADE HEREUNDER AND THE COMPANY SHALL HAVE RECOURSE TO SUCH REFUND IN CASE OF ANY MISUSE BY BUYER. FOR ANY QUERIES ON RETURN, REFUND & CANCELLATION, FEEL FREE TO CONNECT WITH US.